Refund Policy

At TheCrownEmpire.live, we operate with complete transparency and fairness. By registering and participating on our platform, you acknowledge and agree to the terms of this Refund Policy.

No Refund Under Any Circumstances

All payments, deposits, purchases, and transactions made on TheCrownEmpire.live are final and non-refundable under all circumstances, including but not limited to:

• Account termination due to violation of Terms & Conditions or Fair Play Policy
• User dissatisfaction with game results, features, or performance
• Unused wallet balance or credits
• Withdrawal delays caused by pending KYC or verification
• Technical issues on the user's device or internet connectivity
• Incorrect or duplicate transactions initiated by the user
• Change of mind or personal financial reasons

Legal Waiver

By using our platform, you waive your right to dispute or reverse any transaction, whether through your bank, card provider, payment gateway, or any third-party service.

This policy is strictly enforced to maintain fairness and prevent abuse, fraud, or manipulation of platform services.

Exceptions

There are no exceptions to this policy unless:

• A verified technical error occurred on our end and is acknowledged by our development team.
• Required by applicable international laws or a valid court order in a recognized jurisdiction.

In such rare cases, our team will assess the claim internally, and the decision will be final.

Secure Transaction Disclaimer

We use industry-standard security protocols and do not store sensitive payment data. All transactions are processed through certified payment gateways with full encryption and compliance standards (e.g., PCI-DSS).

Contact Us

If you believe your case qualifies under the exceptions listed above, please contact our support team with complete details:

Email: support@thecrownempire.live
Subject: Refund Dispute – [Your User ID]

Note: Refund requests without valid grounds or proof will be automatically rejected.